A client encountered issues while attempting to file a complaint under the Real Estate Regulatory Authority (RERA) for a property matter in the state of Telangana. Despite possessing a RERA registration, the registration number was not appearing under Form X or Form Y, essential forms for complaint submission. Attempts to file the complaint through the “Source Complaint” section resulted in a persistent error message stating, “something went wrong, please try later.” The client sought guidance on navigating these technical and procedural difficulties.
Advice in such cases
- Consult with Lawyer: The very basic and important step to start is talk to Lawyer / advocate. You should not hesitate in paying his consultation fee i.e. might be in range of Rs. 10,000 to 50,000 depends case to case. He is helping you in this situation of come out. He is expert in the domain and can help you explain the procedure which you might have never explored. A good lawyer can get the issues resolved much faster than you think.
- Keep ready all related documents such as RERA registration certificates, property sale agreements, correspondence with the developer, and payment receipts before filing the complaint.
- Try alternate methods of complaint submission such as visiting the RERA office physically in case the online portal is malfunctioning.
- If the portal error persists, report the issue to the state regulatory authority and seek assistance for manual filing or troubleshooting of the portal issue.
Applicable Sections of Law
- Real Estate Regulatory Authority Act, State of Telangana, 2020 – sections regarding complaint filing mechanism and rights of the consumer.
- Relevant procedural rules under the Telangana RERA Rules, 2021.
If you are the complainant
- Consult with Lawyer: The very basic and important step to start is talk to Lawyer / advocate. You should not hesitate in paying his consultation fee i.e. might be in range of Rs. 10,000 to 50,000 depends case to case. He is helping you in this situation of come out. He is expert in the domain and can help you explain the procedure which you might have never explored. A good lawyer can get the issues resolved much faster than you think.
- Make sure your complaint is complete and all relevant documents are attached before submission.
- Maintain copies of all submitted forms and correspondence with the regulatory authorities.
- Be patient and follow up with the authority if online portal issues delay the process.
If you are the victim
- Consult with Lawyer: The very basic and important step to start is talk to Lawyer / advocate. You should not hesitate in paying his consultation fee i.e. might be in range of Rs. 10,000 to 50,000 depends case to case. He is helping you in this situation of come out. He is expert in the domain and can help you explain the procedure which you might have never explored. A good lawyer can get the issues resolved much faster than you think.
- Gather and preserve evidence of your transactions with the developer and any communications with the regulatory body.
- Seek interim relief or legal directions from the regulatory authority through proper channels if you are facing hardship or delay.
How the police behave in such cases
- Typically, the police do not directly intervene in RERA complaints unless there is a criminal offense involved such as fraud or forgery.
- Complaints related purely to regulatory matters are dealt with by the Real Estate Regulatory Authority.
- If criminal aspects are found, police investigation may be initiated upon referral by the regulatory authority.
FAQs people normally have
- Q: What should I do if the online portal is not working? A: Try alternative complaint submission methods such as physical filing or email the authority. Report the issue to the technical helpdesk.
- Q: Can I file a complaint without RERA registration number? A: Generally, the registration number is necessary, but seek legal advice on exceptions or alternative methods.
- Q: How long will it take to get a resolution? A: Timelines vary depending on the complexity, but persistent follow-up and legal representation help expedite the process.
What evidence is required?
- RERA Registration Certificate
- Sale Agreement and Related Property Documents
- Receipts of Payments Made
- Communication Records with the Developer and Regulatory Authority
How long will the investigation take?
Under the Real Estate Regulatory Authority provisions, the authority is expected to resolve complaints within 60 to 90 days. However, technical glitches and procedural delays may extend this period. Active engagement with your legal counsel ensures timely action.
Advocate Sudhir Rao, Supreme Court of India